New Job Alert

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The Workplace Centre Limited – We are a World Class Skills Development and HR / ICT Consulting Services organisation that adds significant value to our clients and society.

We are recruiting to fill the position below:

Job Title: Call Centre Agent

Location: Oshodi, Lagos
Employment Type: Full-time

Key Responsibilities

Answer incoming calls and respond to customer’s emails
Management and resolve customer complaints
Sell products and place customer orders in the computer system
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Process orders, forms, and application
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Up sell products and services
Complete call logs and reports
Other duties as assigned.
Requirements

High school diploma or OND
Proficient in relevant computer applications
1 – 2 years of experience in a call center environment
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately.
Application Closing Date
9th May, 2021.

How to Apply
Interested and qualified candidates should send their CV to: careers@workplacecentre.com using the Job

Title as the subject of the mai: Internal Control Officer

Location: Iju Ishaga / Ayobo – Lagos
Employment Type: Full-time

Job Objective

To monitor internal control and ensure that staff comply with the bank’s accounting system and internal control policies.
Responsibilities

Carry out all duties that focus on monitoring compliance with the bank’s internal control policies in the branches and units.
Check all books of account to ensure they are free of errors.
Verify all expenses made in the branch, including price verification and certification of payment voucher.
Check loan forms and files for adequacy, precedent to disbursement.
Verify client’s business to confirm feasibility precedent to loan disbursement.
Pay random visit to client site, for account reconciliation.
Facilitate training of client before disbursement of loan and interview and attends to clients before opening of accounts.
Ensure all KYC and KYB documents are properly filed before reconciliation.
Check petty cash book on a daily basis.
Monitor bank’s assets and identify any obsolete or idle assets for efficient disposal as may be required.
Prepare compliance and control reports as may be appropriate.
Perform other duties, as may be assigned by the Head, Internal Control.
Education / Qualification

Bachelor’s Degree / HND from a recognized academic institution in Accounting, or related field.
Minimum of Two (2) years relevant experience as an Internal Control officer in a Microfinance Bank.Skills & Knowledge:
Good communication and interpersonal skill
Ability and aptitude to work with detail, precision, speed, and accuracy.
Knowledge of personal computers, including Microsoft excel, word processing.
Knowledge of relevant accounting packages.
Only candidates residing along Iyana Ipaja, Ayobo, Iju, Abule egba axis and has worked and works as an Internal Control Officer in a microfinance Bank are eligible to apply for this position.
Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Applications to: recruitment@crossovermb.com
using the Job Title as subject of the e-mail.


Ikeja Electricity Distribution Company (IKEDC) – Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, the Ikeja Electric (IE), Nigeria’s largest power distribution network, came into existence on November 1st, 2013 following the handover of the defunct Power Holding Company Of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.

We are recruiting to fill the position below:

Job Title: Back-office Officer

Location: Lagos
Job Type: Full Time
Reporting To: Back – Office Support Lead

Role Purpose

This role is responsible for all related back-end functions ranging from activating, troubleshooting to implementing platform changes and ensuring that there’s operational synergy up to resolution and feedback to customers.
Responsibilities

Manage specific back office queues / dashboards for complaint resolution and subsequent feedback to customers.
Collate and dispatch all payment related complaints via all payment channels. This involves validating claims, batching payment receipts and consolidating complaints for processing by the treasury team
Spool, schedule and batch complaints escalated from various touch points requiring second level checks, authentication and validation before subsequent processing.
Update resolution feedback received from cross functional units including field technicians, treasury and billing on various platforms and relationship management tools
Directly manage complaints emanating from various financial institutions and integrators (NIBSS, Interswitch & ETOP) regarding payments and other customer account validation requests.
Provide first level support for all CCRs across the touch points for complaints that requires validation and second level checks.
Manage complaints via the IE customer portal; this involves scheduling and strategically mapping them to various Business Units & sister departments.
Provide backend/ technical support to the various social media backend platforms (Livechat, Twitter & Facebook).
Directly manage system generated requests from the Customer Service section of the website; this includes: Request for new connection, Whistle blowers, Energy theft reports, and bill delivery options.
Liaise with cross functional units (NMD, VSL, Billing, Treasury & IT) in resolving complaints around Mismatch (Name, Address & Tariff), Token generation (Key Change, Factory set, Credit Token), credit claims, confirming customer account updates (IE PINS, CONLOG) and other oversight functions.
Carry out all other functions as designated in line with achieving the departmental objectives.
Minimum Qualifications

Relevant Bachelor Degree with a minimum of 2 – 3 years relevant work experience in a back office position in a service company.
Technical Competencies:

Quality Assurance Management.
Customer Support.
Customer Focus.
Payment Solutions/ Strategy.
Data Gathering & Analysis.
Behavioral Competencies:

Communication and Interpersonal Relations.
Supervisory/Managerial Skills.
Problem Solving and Decision Making.
Managing Resources.
Business Focus.
Application Closing Date
14th May, 2021.

How to Apply
Interested and qualified candidates should:
Click here to apply online
http://104.248.56.38/position/view/197

: iBez – We provide software development and training services to organisations and individuals in emerging and underserved communities. Our aim is to grow businesses and solve everyday problems using software technologies, bridge the software development skills gaps and promote digital inclusion. In addition, as we go about our daily lives, we frequently come across issues that can be solved using technology solutions, so we’ve built a couple of innovative and unique web-based platforms that connect consumers and skilled workers to essential services and new markets making life so much more easier for us.

We are recruiting to fill the position below:

Job Title: Application Support Analyst (Intern)

Location: Victoria Island, Lagos.
Employment Type: Internship

Job Purpose

The purpose of this role is to maintain applications and assist clients that need technical support to fix application and system issues.
The Application Support Intern will be responsible for providing support our clients, maintaining their applications, Handy-Jacks, www.handy-jacks.com and Lets-Share – www.lets-share.com.ng applications, monitoring software infrastructure, project work and general IT administration.
On a day-to-day basis, you willbe tasked with helpingclients resolve their application issues, carrying out backend administrative and maintenance tasks to ensure integrity, safety, and availability of all applications, and that they are working to their optimum, participate in training activities and the development new applications and other project work.
The role will include the following, but not be limited to:

Be a point of contact for clients to handle general requests and queries either face-to-face, over the phone or via email,
Monitor, record and respond to requests for support,
Assisting with 1st and 2nd line technical support to iBez clients by talking them through a series of actions, either face-to-face, over the phone or via email or social media, to resolve any issues within agreed time limits,
Troubleshooting, investigating, and diagnosing client problems and complaints, application problems, solving application faults, and bug-fixing. Work continuously on a task until completion (or referral to superiors and third parties, if appropriate). Also Prioritise and manage multiple open cases at one time,
Administrative and backend technical support tasks for maintenance of Handy-Jacks, and client applications,
Updating content, carrying out upgrades and configuration of websites and applications,
Preparing procedural and technical specifications and documentation on applications,
Ensuring business continuity by conducting daily checks on applications and websites to ensure that they are up and running, carrying out routine maintenance and back-up of Handy-Jacks and client websites, keeping sites are secure, making recommendations for improving the company’s IT systems,
Participate in the development of new applications,
Testing and evaluating new software solutions during development and prior to roll-out,
Facilitating UAT and the roll-out / deployment of new applications,
Training staff and end-users in using new or updated applications,
Setting up new users’ accounts and profiles and deal with password issues,
Providing accurate reports on daily activities and technology trends
Maintain client and vendor contact list, and contact/call log,
Assist in the preparation of scheduled reports and proposals,
Contribute to marketing activities to ensure continual supply of work,
Contribute to the production of digital content for websites and our social media accounts. Share and promote content on our social networks daily,
Develop creative ideas and improvements to increase traffic, sales, and customer experience on our social networks,
Rapidly establish a good working relationship with teammates, customers, other professionals, and partners,
Participating in training events and marketing activities,
AOB
Personal Skills Required:

Self-starter; driven, ready, willing, and able to work and learn as part of a small but varied team in a technology start-up with minimal supervision using own initiative, spot new issues and mitigate them quickly.
Knowledge of IT Software Development Lifecycle
Knowledge of IT, MS Word, Excel, Access, and PowerPoint.
Knowledge of four or more of the following scripting / programming and database languages – HTML, CSS, PHP, JavaScript, Laravel, Yii, Angular JS, MySQL, SQL, WordPress.
Tenacious, dogged, and creative approach to work.
Well presented with good verbal, written and interpersonal communication skills.
Organised with good attention to detail and time management skills.
Time management / scheduling skills.
Ability to meet targets and deliver on time.
Responsible and dependable.
Must own a laptop with internet connectivity.
Working Hours

Working hours are mainly 9am to 6pm. Extra hours or weekends may be required on some occasions and may be more irregular during critical development phases or when problems arise.
What to Expect

This is a challenging but rewarding role and you will have a lot of responsibilities.
The role will be mainly office based but, you may occasionally meet with stakeholders outside the office.
The work can be stressful at times, for example when launching a new application, working on several projects running concurrently or meeting a tight deadline to resolve a customer issue.
Negotiable stipend depending on skills and experience.
By the end of the internship, you will:

Gain valuable work experience that will give you an edge in the marketplace.
Learn first-hand from industry experts.
Develop effective organisation skills.
Become familiar with the web and software development process.
Learn about software project management.
Gain practical web and software development skills in building applications for companies.
Learn SEO skills.
Gain digital marketing skills.
Learn how to network with professionals.
Gain confidence to work in any organisation and communicate effectively with people at all levels.
Application Closing Date
7th May, 2021.

How to Apply
Interested and qualified candidates should send their applications to: recruitment@ibez.com.ng using the Job title as the subject of the e-mail.

Note: Opportunities for flexible working and 2-, 3- or 6- months internships are available.
[

Retail Executive

Location: Ogudu, Lagos
Employment Type: Full-time

About the Role

Here is your opportunity to become a key part of a top multinational company in the financial services industry.
Our organization is looking for Vibrant and Ambitious Retail Executives to market our financial services and assist our clients in managing and protecting their portfolios and investments.
The successful candidate will provide savings and protection solutions to help clients plan for all of life’s circumstances, both expected and unexpected.
If you are looking for a chance for great income potential, independence and flexibility, we encourage you to apply today.
Job Description

Business development
Customer services
Selling of company products
Requirements

B.Sc or HND in any field.
0 – 3 years experience.
Salary
N70,000 – N200,000 monthly.

Application Closing Date
14th May, 2021.

How to Apply
Interested and qualified candidates should send their CV to: bessong.emmanuel@mutualng.com and ursula.ukoh@mutualng.com using “Retail Executive” as the subject of the email.

Note: Only Lagos residents should apply.

: Dunn & Braxton Limited – Our client is a reputable family-owned conglomerate founded by Indian descent with operational footprint in Africa, Asia and Europe, specializing in the manufacturing and distribution of consumer durables, plastics and chemicals, and investments in real estates and hospitality sectors.

They are recruiting to fill the position below:

Job Title: Assistant Shift Engineer

Location: Otta, Ogun
Reports Directly to: Production Manager
Functionally Responsible to: Shift Engineer

Job Summary

This role will be responsible for the supervision and coordination of production processes to see that products produced during shifts meets required standard and quality.
The Ideal candidate will be expected to operate and maintain the SACMI machine, have a decent experience working in injection molding, produced blow molding, stretch blow molding and injection stretch blow molding products and machinery.
He/she will be handling machinery such as Husky Hypet 300/400 with version HPP, HPP4.0 / Netstal 2000, 6000 and synergy / Ferromatic Milacron 250,350 / ASB 50DPH,70DPH.
Responsibilities

Monitoring of all machine accessories like dryer, chiller and cooling dehumidifier.
Checking and recording the processing parameter and taking hourly report for each machine.
Monitor trends in waste management so as to curtail excessive waste generation.
Ensure cleaning of machines and environs.
Maintain proper record for waste generated.
Request raw materials needed for each machines.
Monitoring the effectiveness of control measures to achieve good production and safety.
Requirements

Minimum of OND / HND
2+ years experience in a related role
Self-motivated and hardworking.
Result driven with constant desire to earn high income.
Confident, tenacious and resilient personality.
Excellent written and verbal communication.
Top notch organization and Problem solving skills.
Ability to work with minimal supervision and as part of a team.
Compensation
Between N180,000 to N200,000 monthly net + other benefits.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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